Printing vertical or horizontal gaps

Printing vertical or horizontal gaps

Why is my printer printing vertical or horizontal gaps in the image?

Reasons and Solutions:

1. Vertical gaps is either a dirty encoder strip or a damaged encoder strip

DTG troubleshooting

**Clean or replace encoder strip.

Prevention: Follow suggested maintenance routine.

2. Horizontal gaps is a misaligned encoder wheel sensor

DTG troubleshooting

**Call support for help to determine if it can be repaired or if it needs replacing.